Troubleshooting

If you have a troubleshooting issue that is not listed here, obtain free support for Anaconda through the Anaconda community. For Anaconda installation or technical support options, visit our support offerings page.

You may also wish to see the Anaconda Navigator Troubleshooting guide.

On this page:

“This package is incompatible with this version of macOS” error when running a .pkg installer on OSX

Cause

When running the .pkg installer, you may encounter this error during the “Installation” step:

This error occurs when the installation attempts to write to a directory for which it does not have write permissions.

Solution

Manually select an appropriate install location. The following example shows how to select your user’s home directory.

1. Re-run the installer. When you get to the Installation Type page, click Change Install Location….

   

   
   

2. Click Install on a specific disk….

   

   
   

3. Select the appropriate destination drive. Then click Choose Folder….

   

   
   

4. Select your user’s home directory (e.g. /Users/johndoe/). Then click Choose.

   

   
   

5. In the message box, confirm the name of the install folder you chose in the previous step. Then click Continue.

   

   
   

6. Click Install, and then proceed with the rest of the installation.

   

   
   

If you continue to receive the same error message, please open an issue here, and be sure to include the installation log output from your install.log file, which can be found at /var/log/install.log.

403 error

Cause

A 403 errors is a generic Forbidden error issued by a web server in the event the client is forbidden from accessing a resource.

The 403 error you are receiving may look like the following:

Collecting package metadata (current_repodata.json): failed

UnavailableInvalidChannel: The channel is not accessible or is invalid.
  channel name: pkgs/main
  channel url: https://repo.anaconda.com/pkgs/main
  error code: 403

You will need to adjust your conda configuration to proceed.
Use `conda config --show channels` to view your configuration's current state,
and use `conda config --show-sources` to view config file locations.
There are several reasons a 403 error could be received:

• The user has misconfigured their channels in their configuration (most common)
• A firewall or other security device or system is preventing user access (second most common)
• We are blocking their access because of a potential terms of service violation (third most common)

Solution

1. First, run the following to undo your configuration of Anaconda Professional:

   conda config --remove-key default_channels
   

2. Next, install or upgrade the conda-token tool:

   conda install --freeze-installed conda-token
   

3. Lastly, re-apply the token and configuration settings:

   # Replace <TOKEN> with your token
   conda token set <TOKEN>
   

If this doesn’t resolve the issue, Anaconda recommends consulting our Terms of Service error page.

HTTP 000 CONNECTION FAILED

If you receive this error message, run the following command:

conda config --set ssl_verify false

Anaconda installer download problems

Cause

The Anaconda installer files are large (over 300 MB), and some users have problems with errors and interrupted downloads when downloading large files.

Solution

One option is to download and install the smaller Miniconda (under 60MB) and then use the command conda install anaconda to download and install all the remaining packages in Anaconda. If the package downloads are interrupted, just run conda install anaconda again. Conda only downloads the packages that were not finished in any previous attempts.

A second option is to download the large Anaconda installer file, and restart it if the download is interrupted or you need to pause it.

Windows

If you use Internet Explorer:

1. Click the Settings icon.
2. Click “View Downloads” to open the Download Manager.
3. Click on the “Resume” button next to the stopped download to restart downloading. The download resumes at the point where it stopped.

If you use Edge browser:

1. In Windows Explorer, open your downloads folder. There will be temporary files there associated with the partial downloads. Delete all of the temporary files except for the download you want to resume.
2. In Edge, click the file to download it again. Pause the download but do not cancel it.
3. In Windows Explorer, open your downloads folder. You will see two files: the partially downloaded file from earlier, and the paused download you just started. Copy the name of the file you just started, delete this file, and rename the other file with the copied name.
4. In Edge, resume the download.

If you use Chrome browser:

Download the plugin for Chrome called Chrono Download manager. In your Chrome browser, go to https://chrome.google.com/webstore/category/extensions, search on “Chrono Download” and select, “Add to Chrome.”

To resume the download using Chrono Download, from your top browser menu, click on the Chrome menu button, then click “Downloads.” Select the filename, then click “Resume” to restart your download.

macOS and Linux

• In your terminal window, download the file with the command curl -O FILENAME.

  Note

  Replace FILENAME with the full path and name of the file, including http:// or https://.

• To pause the download, use CTRL-c.

  Note

  While a download is paused, you can shut down or restart your computer.

• When ready to resume your download, use curl -O -C FILENAME.

  Where “-C” is the option for “continue”. You can pause and restart a download as many times as you wish.

Cannot open Anaconda Prompt after installation

I get an error message that says “activate.bat is not a recognized file or command”.

Cause

Anaconda 5.0.1 sometimes does not install completely on Windows.

Solution

Until a new version is released, you can install Miniconda, and then use conda to install the rest of the packages in Anaconda with these instructions:

Open the command prompt (Windows key + the R key on your keyboard) which brings up the Run… dialog box. Enter cmd.exe and then press enter)

Copy the following text:

cd %UserProfile%
powershell -command "& { (New-Object Net.WebClient).DownloadFile('https://repo.anaconda.com/miniconda/Miniconda3-latest-Windows-x86_64.exe', 'mc3.exe') }"
start /wait "" mc3.exe /InstallationType=JustMe /AddToPath=0 /RegisterPython=0 /NoRegistry=0 /S /D=%UserProfile%\anaconda3
%UserProfile%\anaconda3\Scripts\activate.bat
conda install -y anaconda=5.0.1 conda-build _ipyw_jlab_nb_ext_conf

Then paste it into the command prompt window.

Note

This installs to a subdirectory in your User directory named anaconda3. If you use a different directory, replace anaconda3 with the actual name.

Cannot see Anaconda menu shortcuts after installation on Windows

After installing on Windows, in the Windows Start menu I cannot see Anaconda prompt, anaconda.org, or Navigator shortcuts.

Cause

This may be caused by the way Windows updates the Start menu, or by having multiple versions of Python installed, where they are interfering with one another. Existing Python installations, installations of Python modules in global locations, or libraries that have the same names as Anaconda libraries can all prevent Anaconda from working properly.

Solution

If start menu shortcuts are missing, Microsoft recommends rebooting your computer or restarting Windows Explorer.

If that doesn’t work, clear $PYTHONPATH and re-install Anaconda. Other potential solutions are covered in the “Conflicts with system state” section of the following blog post.

Windows error: Failed to create Anaconda menus or Failed to add Anaconda to the system PATH

During installation on a Windows system, a dialog box appears that says “Failed to create Anaconda menus, Abort Retry Ignore” or “Failed to add Anaconda to the system PATH.” There are many possible Windows causes for this.

Solution

Try these solutions, in order:

• Do not install on a PATH longer than 1024 characters.
• Turn off anti-virus programs during install, then turn back on.
• Uninstall all previous Python installations.
• Clear all PATHs related to Python in sysdm.cpl file.
• Delete any previously set up Java PATHs.
• If JDK is installed, uninstall it.

I’m having trouble with the Anaconda installer on Windows. How can I debug my issue?

Cause

The cause could be any number of issues.

Solution

Anaconda 4.4 added a feature to the Windows installer so that the “verbose” install information is printed out to a special debug stream via the Win32 API function OutputDebugStream. To see these messages, during installation you need to run the Microsoft utility https://technet.microsoft.com/en-us/sysinternals/debugview.aspx. This may provide useful clues for troubleshooting or submitting bug reports.

Cannot get conda to run after installing

You may get “conda not found” or “conda is not recognized as an internal or external command” or a similar message, and you cannot execute conda in a terminal window regardless of what path you are on.

Cause

Most likely when you were installing Anaconda or Miniconda, you answered “NO” to the question whether or not to prepend the conda prompt to your path.

Solution

Uninstall and then reinstall Anaconda or Miniconda, answering “YES” to the question about prepending the conda prompt.

Or, you can manually edit your .bashrc file to prepend the Anaconda or Miniconda install location. Open a text editor and in your home directory, locate the hidden file .bashrc. Add this line to it and save:

export PATH=/Users/your-username/anaconda3/bin:$PATH

Close your terminal window and re-open before running a conda command.

Recovering your Anaconda installation

If your Anaconda installation is in a state where normal conda commands are not functioning, use the following steps to repair Anaconda and preserve your installed packages and environments.

Step 1

Download a new installer, then follow the instructions for your system Windows, macOS, or Linux.

Note

Use the actual path, filename, and directory name for your installation.

Windows

Change your original installer’s name so you do not overwrite it:

move Anaconda Professional_old

Run the Anaconda.exe installer as usual and use robocopy to sync the directories:

robocopy Anaconda_old Anaconda /S
rd /s Anaconda_old

macOS

Change your original installer’s name so you do not overwrite it:

mv Anaconda Professional_orig

Install to same directory as your original installer:

bash Anaconda3-4.0.0-MacOSX-x86_64.sh
rsync -a anaconda_orig/ anaconda/
rm -rf anaconda_orig

Linux

Change your original installer’s name so you do not overwrite it:

mv Anaconda Professional_orig

Install to same directory as your original installer:

bash Anaconda3-4.0.0-Linux-x86_64.sh
rsync -a anaconda_orig/ anaconda/

Step 2

Run conda list to view the packages from the previous installation.

Run conda info -e to list the environments created in the previous installation which are now available in the new installation.

Using Anaconda behind a firewall or proxy

Corporate security policies may prevent a new Anaconda installation from downloading packages and other functionality that requires connecting to an external server. To make external connections you may need to connect to a firewall/proxy. Additionally, your IT team may need to allow connections to https://anaconda.org and https://repo.anaconda.com as these are the main package repositories.

Solution

To add the proxy information you will need to add two entries to your .condarc file located in the user’s home directory. This information should be made available by your IT team and may contain a username and password that is included in the URL. Read more about the .condarc configuration.

Example configuration:

channels:
- defaults

proxy_servers:
- http: http://username:password@proxyurl.com:8080
- https: https://username:password@proxyurl.com:8443

In some situations it may be necessary to export the HTTP_PROXY and HTTPS_PROXY environment variables.

MacOS/Linux

export HTTP_PROXY=http://username:[email protected]:8080
export HTTPS_PROXY=https://username:[email protected]:8443

Windows

set HTTP_PROXY=http://username:[email protected]:8080
set HTTPS_PROXY=https://username:[email protected]:8443

If these steps have not allowed connections you should speak to your IT team to verify that security policies are not blocking connections to https://anaconda.com and https://repo.continuum.io.

.zshrc not updated under macOS Catalina

Cause

MacOS Catalina changed the default shell from Bash to zsh.

Solution

Run bash -c "conda init zsh" and then restart your shell to initialize conda for zsh.

Insecure Platform Warning

Cause

“InsecurePlatformWarning” appears only when the installed version of Python is older than version 2.7.9. This message warns only that the validity of the SSL connection is not being verified. It should not affect your package downloads.

Solution

To resolve this on Windows, install the updated package ndg-httpsclient:

conda install ndg-httpsclient

Note

When initially installing this package, you receive the SSL warning again. Once it is installed, the package will prevent the warnings.

Conda: command not found on macOS or Linux

Cause

The conda shell function is not available, or is not working properly. Some causes:

• You have set conda_auto_activate_base to false. You need to run conda activate [env]. Env is optional, the default if not provided is base.
• You haven’t started a new shell after installing Anaconda/Miniconda (assuming you allow it to modify your startup script)
• You didn’t allow the installer to modify your startup script
• Conda has been corrupted, usually by a change in the Python package (e.g. 3.6->3.7)

Solution

Run /full/path/to/bin/conda init to modify ~/.bashrc.

Either start a new shell or source the modified ~/.bash_profile (Windows/MSYS2, Windows/Cygwin and macOS) or ~/.bashrc (Linux and Windows Subsystem for Linux). Source them via . ~/.bash_profile.

You may prefer that conda not automatically activate your base environment when a new shell is started. This behavior shadows your system Python, and some users prefer to have their conda environment be inactive until they need it. To achieve this, you can set a .condarc setting:

conda config --set auto_activate_base false

If you have this set, the conda command will still be available as a shell function, but your base environment will not be active when a new shell is started. To activate your base environment, run conda activate.

Conda: Channel is unavailable/missing or package itself is missing

Cause

After a user has configured their .condarc for either Professional or Business, in some cases they are unable to install packages. They may receive an error message that the channel or package is unavailable or missing.

Solution

One potential fix for all of these is to run the following command:

conda clean -i

This will clear the “index cache” and force conda to sync metadata from the repo server.

Collecting package metadata (repodata.json): - Killed

Cause

When installing or searching for a package, you may see the process end abruptly with a “Killed” message:

$ conda install numpy
Collecting package metadata (current_repodata.json): done
Solving environment: failed with initial frozen solve. Retrying with flexible solve.
Collecting package metadata (repodata.json): - Killed

This may be because your system lacks the sufficient disk space or memory to complete the process.

Solution

Verify that you have enough disk space and memory on your system to install and use Anaconda packages. The minimum system requirements for Miniconda and Anaconda installers can be found in the conda user guide.

Anaconda interfering with other software on Windows

Cause

If a user chooses to add Anaconda to the Windows PATH, this can cause programs to use the new Anaconda versions of software such as Python and not the versions that were already in place. In some cases this can cause incompatibility and errors.

Solution

Anaconda recommends against adding Anaconda to the Windows PATH manually. Instead, use Anaconda software by opening Anaconda Navigator or the Anaconda Prompt from the Start Menu.

Windows error: no environment named “search” exists

If anaconda-client is not installed and you search for a package on anaconda.org using the Anaconda search command: anaconda search -t conda packagename

You will receive the following error message:

C:\Users\username>anaconda search -t conda packagename
No environment named "search" exists in C:\Anaconda\envs
Solution

Anaconda on Windows contains an anaconda.bat file, which is used for setting environment paths and switching environments. If anaconda-client is not installed, this batch file is called instead and produces the error.

To resolve the error, install anaconda-client:

conda install anaconda-client

And then search for a package:

anaconda search -t conda packagename

Error message on Miniconda install: Already installed

Cause

This situation can occur if you are getting a conda error and you want to reinstall Miniconda to fix it.

Solution

For macOS and Linux, download and install the appropriate Miniconda for your operating system from the Miniconda download page using the force or -f option:

bash Miniconda3-latest-MacOSX-x86_64.sh -f

Note

For Miniconda3-latest-MacOSX-x86_64, substitute the appropriate filename and version for your operating system.

Be sure that you install to the same location as your existing install so it overwrites the core conda files and does not install a duplicate in a new folder.

Conda update anaconda command does not install the latest version of Anaconda

Cause

For users who have installed packages that are not compatible with the latest version of the Anaconda metapackage, running conda update anaconda updates the Anaconda metapackage to the latest compatible version, but this may not be the latest version.

Solution

Obtain a list of the conflicting packages by running conda update anaconda or conda install anaconda=5.2.

Note

Replace 5.2 with the latest version number.

Once you know which packages are conflicting, you can update all current packages without upgrading to the latest version of Anaconda, or you can remove the conflicting packages and then upgrade to the latest version of Anaconda.

To update all current packages without upgrading to the latest version of Anaconda:

1. Use conda remove anaconda to remove the Anaconda metapackage itself. (This will not remove any of the packages included with Anaconda.)
2. Use conda update --all to update all currently installed packages.

To remove the conflicting packages and upgrade to the latest version of Anaconda:

1. Remove the conflicting packages by running conda remove package-name for each one.

   Note

   Replace package-name with the name of the package.

2. Run conda update anaconda.

Linking problems when Python extensions are compiled with gcc

Cause

When compiling Python extensions with gcc on Windows, linking problems may result.

Solution

To resolve these linking problems, use the mingw import library–the conda package libpython–which Anaconda builds and includes with the Anaconda Distribution.

Error message: Unable to remove files

When trying to update or install packages with conda, you may see an error message such as:

Error: Unable to remove files for package: <package-name>
Please close all processes running code from conda and try again.

Cause

This may be caused by a file lock issue.

Solution

Before updating or installing any packages with conda, be sure to terminate any running Anaconda processes such as Spyder or IPython.

You can also force the installation of the package: conda install -f package-name.

Note

Replace package-name with the name of the package that you want to install.

Files left behind after uninstalling Anaconda on Windows

Cause

Some users may need to keep settings files and other users may need to delete them, so Anaconda leaves some settings files in place when it is uninstalled. Specifically, the directories .spyder2, .ipython, .matplotlib, and .astropy remain. Depending on your version of Windows these may be in C:\Documents and Settings\Your_User_Name or in C:\Users\Your_User_Name.

Note

Replace Your_User_Name with your Windows user name as it appears in the Documents and Settings or Users folder.

Solution

Manually delete any unneeded settings files.

Spyder errors or failure to launch on Windows

Cause

This may be caused by errors in the Spyder setting and configuration files.

Solution

1. Close and relaunch Spyder and see if the problem remains.

2. On the menu, select Start, then select Reset Spyder Settings and see if the problem remains.

3. Close Spyder and relaunch it from the Anaconda Prompt:

   1. From the Start menu, open the Anaconda Prompt.
   2. At the Anaconda Prompt, enter Spyder.
   3. See if the problem remains.

4. Delete the directory .spyder2 and then repeat the previous steps from Step 1. Depending on your version of Windows, .spyder2 may be in C:\Documents and Settings\Your_User_Name or in C:\Users\Your_User_Name.

   Note

   Replace Your_User_Name, with your Windows user name as it appears in the Documents and Settings folder.

Problems running Anaconda on macOS 10.12.2

Cause

Some installations of Anaconda on macOS 10.12.2 experienced incorrect file and directory permissions, which caused a range of errors with Navigator and other parts of Anaconda.

Solution

Anaconda recommends that any users with Anaconda on macOS 10.12.2 follow these steps:

1. Uninstall Anaconda. Open the Terminal.app or iTerm2 terminal application and remove your Anaconda directory, which will have a name such as “anaconda2” or “anaconda3”, by entering a command such as this: rm -rf ~/anaconda3
2. Use a text editor such as TextEdit to open the file named .bash_profile in your home directory. If you see a line that adds Anaconda or Miniconda to your PATH environment variable, remove this line, and then save and close the file. For example, if you see a line such as export PATH="/Users/jsmith/anaconda3/bin:$PATH", remove that line.
3. Update to macOS 10.12.3 or later.
4. Reinstall Anaconda.

“execution error: localhost doesn’t understand the “open location” message. (-1708)” when opening a Jupyter notebook on macOS 10.12.5

Cause

This version of macOS seems to have a bug affecting some of the ways for a program to open a web page in a browser.

Solution

Several possible workarounds have been found for this bug.

You can explicitly set the browser in ~/.jupyter/jupyter_notebook_config.py with a line such as this:

c.NotebookApp.browser = u'Safari'

Or you can copy the Jupyter notebook URL from the log messages on the command line and paste it into your browser.

Or you can set the BROWSER environment variable: export BROWSER=/Applications/Google\ Chrome.app/Contents/MacOS/Google\ Chrome

Further information is available at the Jupyter bug tracker, the Python bug tracker, and this blog post.

Missing libgfortran on Power8

Cause

Anaconda 4.4.0.0 for Power8 did not include libgfortran.

Solution

Anaconda 4.4.0.1 and later for Power8 do include libgfortran.

Upgrade to the latest version of Anaconda:

conda update anaconda

Anaconda 4.4.0.0 users who do not wish to upgrade may instead install libgfortran with this command:

conda install libgfortran

Missing libgomp on Power8

If the Python command “import numpy” fails, the system is likely missing the libgomp system library.

Cause

Most Power8 Linux distributions include libgomp, but some may not.

Solution

Check whether the system is missing libgomp with this command:

conda inspect linkages -n root numpy

If libgomp.so.1 is listed in the “not found:” section, it must be installed.

Install libgomp on Ubuntu with this command:

apt install libgomp1

Install libgomp on Red Hat Enterprise Linux (RHEL) or CentOS with this command:

yum install libgomp

Anaconda on Power8 reports “can not execute binary file”

Cause

Anaconda on Power8 only supports little endian mode. The little endian Python binary will not execute on a big endian operating system.

Solution

Install Anaconda on Power8 on a little endian Linux installation or VM.

Uninstaller requests admin privileges on Windows

Cause

After installing Anaconda or Miniconda as a non-administrative user on Windows, uninstalling may prompt for administrative privileges.

This occurs when running the uninstaller by choosing Control Panel, System, Apps & features, Python x.x.x (Miniconda3 4.3.xx 64-bit), Uninstall.

Solution

Open the Anaconda or Miniconda installation folder and run the .exe file uninstaller from that location. Uninstallation will complete without prompting for administrative privileges.

EXAMPLE: If you installed Miniconda3, the uninstall file will be Uninstall-Miniconda3.exe. Users who installed Miniconda2 or Anaconda will find a similar file with the appropriate name.

Windows permission errors when installing from Favorites folder

Cause

The Windows Favorites folder has unusual permissions and may cause permission errors with installers of any software. If you try launching the installer from the Favorites folder you may see errors such as “Setup was unable to create the directory”, “Access is denied”, or “Error opening file for writing”.

Solution

Move the installer to a different folder and run the installer from the new folder.

Trouble with activation on PowerShell on Windows

Solution

If you run into the following backtrace on Windows:

File "C:\Users\damia\Miniconda3\lib\site-packages\conda\activate.py", line 550, in _replace_prefix_in_path
assert last_idx is not None
AssertionError

Open a cmd.exe prompt. cd to where you installed conda and run:

python -m conda init

Close the cmd.exe prompt and the Anaconda Prompt or the Anaconda PowerShell Prompt as usual.

If this doesn’t work, try running:

conda update conda

Cannot install Distribution 2019.07 on a webfaction server

You may receive an error when trying to install Distribution 2019.07 for Linux on a webfaction server:

PREFIX=/home/myname/anaconda3
Unpacking payload ...
[13822] Error loading Python lib '/tmp/_MEI<randomstring>/libpython3.6m.so.1.0': dlopen /tmp_MEI<randomstring>/libpython3.6m.so.1.0: failed to map segment from shared object: Operation not permitted
ERROR: could not extract tar starting at offset 00000000000020980+9231072+2

Cause

This is caused by having TMP as a noexec.

Solution

To enable installation, you can temporarily set TMP to somewhere else from which you can execute software.

For example:

cd
mkdir TMPconda
TMP=~/TMPconda bash Anaconda3-2019.07-Linux-x86_64.sh

After installing, set the TMP folder back to its initial location.

Segmentation fault on package import with macOS Python 3.7 intepreter

In CPython < 3.8, using python3-config to determine a linking command line to compile an extension module will cause that extension module to segfault upon import. python3-config does provide command-line flags but for the different purpose of embedding a Python interpreter.

Cause

This is because of the command-line flags returned by python3-config. Before Python 3.8, those are needed to embed the core Python interpreter into a different project altogether and not those that should be used when linking a Python extension module.

Python modules should never link to the core Python interpreter library directly, either statically at build time or dynamically at runtime. This is because the Python executable itself provides all the necessary functions and symbols.

Solution

You should only use python*-config —ldflags when linking to an interpreter library (either static or shared).

Action	Python < 3.8	Python >= 3.8
Get command line to link to extension module	python -c "import sysconfig; print(sysconfig.get_config_var('LDSHARED'))"	python3-config --ldflags
Get command line to embed Python interpreter	python3-config --ldflags	python3-config --ldflags --embed

python3-config doesn’t include the command/compiler name whereas the sysconfig way does. This works provided none of your arguments have spaces:

python -c "import sysconfig; print(' '.join(sysconfig.get_config_var('LDSHARED').split(' ')[1:]))"

Using 32- and 64-bit libraries and CONDA_FORCE_32BIT

To work with both 32- and 64-bit libraries, Anaconda recommends that you have two separate installs: Anaconda32 and Anaconda64 or Miniconda32 and Miniconda64.

When working with both versions, add the path to your installer files to the PATH.

Caution

Always specify which version you want to work with because mixing 32- and 64-bit packages can cause problems in your environment.

To get the information about conda including your PATH, run: conda info -a

Using CONDA_FORCE_32BIT is not recommended because it forces 32-bit packages to be installed in the environment, but does not force 32-bit libraries to load at runtime.

CONDA_FORCE_32BIT should be used only when running conda-build to build 32-bit packages on a 64-bit system.

“The installation failed” message when running a .pkg installer on OSX

Cause

When running the .pkg installer, you may see this message at the end of the installation:

If so, check for the following:

1. Open your /var/log/install.log file and check whether the most recent lines show errors following a call to conda init --all.

   open /var/log/install.log
   

2. In your $HOME directory, check whether the owner of your shell config files is root:

   ls -la ~/.bash_profile ~/.config/fish/config.fish ~/.tcshrc ~/.xonshrc ~/.zshrc
   

   

   
   

Solution

If both of the above are true, do the following:

1. Change the owner of your shell config files to your current user:

   sudo chown -R $USER ~/.bash_profile ~/.config/fish/config.fish ~/.tcshrc ~/.xonshrc ~/.zshrc
   

   

   
   

2. Uninstall the previous installation. Then re-run the installer, making sure to select the “Install for me only” option.