Frequently asked questions#
Getting started with Anaconda#
What do I get from this tier that I don’t get from the free tier (Anaconda Distribution)?
Secure access to our commercial package repository, with a new URL and token for access
Compliance for commercial use according to the Anaconda Terms of Service
Ability to leverage mirroring software to create copies of the commercial package repository (Site license only)
Policy filters and virtual channels (Business tier only)
Can I still keep my Anaconda Distribution account?
Yes, as long as your Anaconda Distribution account is used for non-commercial activities.
Does my personal email address associated with my account follow me to my corporate membership?
It can, but Anaconda recommends using your corporate email so your admin can track all tokens in use.
Setting up and managing your Anaconda account#
How do I verify my account?
Accounts are verified through a link that is sent to the email address you used to sign up.
What happens if I do not receive an email verification?
If you work for a company with strict firewall protections, your verification email may be delayed. Check your email’s spam folder in case it was delivered there. If you don’t find it in your spam folder, please submit a ticket.
Note
Your verification email link must be used within 24 hours. If not, you must generate a new verification email.
What happens if I get an error after clicking the verification link?
Please submit a ticket for account-related questions.
Does my password expire?
No, your password will not expire.
How long will my login remain active?
Anaconda Cloud allows you to remain logged in until it detects one hour of inactivity. After that, you will need to sign in again.
Authenticating Anaconda#
How do I obtain my access token?
For individual subscribers, a private token will be sent to the email address associated with your Anaconda Cloud account.
For organization members, you can issue yourself a token by following instructions provided here after you have been assigned a seat.
What happens if I lose my access token?
For individual subscribers, you can re-issue yourself a new token here.
For organization members, you can re-issue yourself a new token by following instructions provided here.
Caution
Requesting a new token will revoke and deactivate your existing token’s access. Remember to update your access token by running the
conda token set <TOKEN>command.
Do I ever need to update my access token?
If you are transitioning from an individual user license to a site license, you will need to update your access token. A site licence will provide you with a token that anyone in your organization can use to access the repository.
What if I need multiple access tokens, like for a team of users?
If you need multiple tokens for your team, each team member must create an Anaconda Cloud account to obtain an access token.
What happens if someone else uses my token?
If you suspect someone else is using your token, you should immediately re-issue yourself a token. This will deactivate your previous token and revoke it’s access. See What happens if I lose my access token.
How do I prevent unauthorized access?
Keep your access token private and secure.
What do I do if my access token does not work?
Please submit a ticket for account-related questions.
When does my token expire?
Your token’s expiration date is based off your subscription’s expiration date. However, renewing your subscription will not extend the life of your token. If you renew your subscription, you will need to sync your token to extend its life to your new subscription expiration date.
Setting up my access#
Can I add support to my subscription?
Yes. This is done via a sales agreement. Please contact sales at sales@anaconda.com.
How do I activate my account?
If you have not downloaded Anaconda installers yet, you can get them here. To authenticate Anaconda, please refer to the Authenticating Anaconda section in the Quickstart guide for detailed instructions.
How do I add repo.anaconda.cloud to the .condarc file?
Setting your token, either via the CLI or by signing into Anaconda Navigator, will automatically configure your
.condarcfile to use packages from therepo.anaconda.cloudchannelsmain,r, andmsys2(Windows only).
Setting up and managing payments and billing#
How do I view my subscription information?
For individual subscriptions, open the user dropdown menu and select Profile, then click Subscription Details in the left-hand navigation.
For organizations, navigate to your Organizations page, select your organization, then click Subscription.
How do I manage my subscription?
For individual subscriptions, open the user dropdown menu, select Profile, and then click Billing & Invoices in the left-hand navigation. Click Go to Stripe Billing Portal to access Stripe.
For organizations, navigate to your Organizations page, select your organization, and then select Subscription in the left-hand navigation. Click Manage Subscription to access Stripe.
In Stripe, you can add or change a payment method, update your billing address, download an invoice, or change your plan.
How do I cancel my subscription?
For individual subscriptions, open the user dropdown menu, select Profile, and then click Subscription Details in the left-hand navigation. Click Cancel Subscription, then click Cancel Subscription again on the following screen to confirm.
For organizations, navigate to your Organizations page, select your organization, and then select Subscription. Click Cancel Subscription, then click Cancel Subscription again on the following screen to confirm.
Note
Requesting cancellation will initiate revoking any subscription-based access on your account.
Will I get a notification of my cancellation?
Yes, you will receive an email confirming your subscription has been cancelled.
What happens to my current account when I cancel my subscription?
You will have access to Anaconda until the end of the paid subscription period. For example, if you purchased a monthly subscription, your access will last until the end of the month.
How do I access my payment information?
For individual subscriptions, open the user dropdown, select Profile, and then select Billing & Invoices in the left-hand navigation. On the Billing & Invoices page, click Go to Stripe Billing Portal .
For organization billing managers, navigate to your Organizations page, select your organization, then select Billing & Invoices. On the Billing & Invoices page, click Go to Stripe Billing Portal .
How do I change or add credit card information?
For individual subscriptions, navigate to your Billing & Invoices page and click Go to Stripe Billing Portal . In Stripe, click the edit icon to modify your credit card on file, or click Add payment method to add a new card.
For organizations, navigate to your Organizations page, select your organization, and then select Billing & Invoices from the left-hand navigation. In Stripe, click the edit icon to modify your credit card on file, or click Add payment method to add a new card.
How do I change my organization billing manager?
Note
Only administrators can change member permissions. Administrators can not change their own permissions.
Navigate to your Organizations page, then select your organization. From the Users tab, you can assign a new billing manager by selecting a user, then clicking Assign as Billing Manager. Click Assign as Billing Manager again to confirm.
How can I get my payment history?
You will be emailed receipts for your payments when they are made. You can also view your payment history at any time from Stripe.
For individual subscriptions, open the user dropdown, select Profile, and then select Billing & Invoices in the left-hand navigation. On the Billing & Invoices page, click Go to Stripe Billing Portal .
For organization billing managers, navigate to your Organizations page, select your organization, then select Billing & Invoices. On the Billing & Invoices page, click Go to Stripe Billing Portal .
In Stripe, scroll down to see your invoice history. Select any invoice from the list to download either your invoice, or your receipt.
How long does it take to see a payment posted?
Approximately 5-10 business days after payment confirmation, depending upon the bank.
What happens if my credit card is breached?
If your credit card is breached, change your credit card details in Stripe.
For individual subscriptions, open the user dropdown, select Profile, and then select Billing & Invoices in the left-hand navigation. On the Billing & Invoices page, click Go to Stripe Billing Portal .
For organization billing managers, navigate to your Organizations page, select your organization, then select Billing & Invoices. On the Billing & Invoices page, click Go to Stripe Billing Portal .
In Stripe, click the edit icon to update your credit card information.
Who hosts my credit card data?
Stripe. Anaconda does not host your financial data.
What company shows up on my bank statement?
Stripe. Anaconda will show in the description.
When will I be billed, monthly or yearly?
For monthly subscriptions, you will be billed a prorated amount for the current month and on the 1st of every month thereafter.
For yearly subscriptions, you will be billed one year from the date you purchased your current subscription.
Is my membership prorated?
Yes, based on the date of purchase. For example, if you are billed on December 5, you have been charged for the prorated amount between December 5 through December 31.
If I cancel mid-month, how long will I have access to the platform?
You will have until the end of the canceled month.
How do I change my subscription duration, i.e. switching from monthly to annual or annual to monthly?
For individual subscriptions, open the user dropdown, select Profile, and then select Billing & Invoices in the left-hand navigation. On the Billing & Invoices page, click Go to Stripe Billing Portal .
For organization billing managers, navigate to your Organizations page, select your organization, then select Billing & Invoices. On the Billing & Invoices page, click Go to Stripe Billing Portal .
In Stripe, click Update plan. Select either Monthly or Yearly, then click Continue. On the next page, click Confirm.
Do I have to have a credit card on file?
Yes. Purchases require an active and valid card on your profile.
What is your refund policy?
We do not offer refunds or exchanges.
Will I get a receipt?
Yes, we will email your receipt after purchase to the email address associated with your profile.
How do I delete my personal data?
You can request the deletion of your personal data anytime by navigating to the Privacy & Security page and clicking Delete my Data.
Anaconda community#
How do I report suspicious activity on the platform?
You can report any suspicious activity by submitting a ticket.
How do I report a bug?
You can report bugs or any other errors to our anaconda-issues repo.